TRUCKEARTH / CUSTOMER INFORMATION

Shipping & Delivery

Clear product, purchasing and service information for TRUCKEARTH customers.

TRUCKEARTH uses two fulfillment routes. A participating local dealer is used first when available; China-origin shipping is the fallback when no local dealer can fulfill the order.

LOCAL DEALER / PRIORITY ROUTE

About 7 days

When a participating dealer can serve the delivery location and has the product available, delivery or collection is normally expected in about 7 days after the order and fitment details are accepted.

CHINA / FALLBACK ROUTE

About 30 days

If no participating local dealer can fulfill the order, it is shipped from China. Delivery is normally expected in about 30 days after the order and fitment details are accepted.

These are delivery estimates rather than guaranteed dates. Stock, destination, customs clearance, oversize freight and appointment requirements can affect timing. The applicable route is determined from the product and delivery location.

Before you order

The product page shows the current item price and availability. Enter your delivery details at checkout to view the available shipping option and charge before placing the order. If no shipping method is offered for your location, contact zealousyh@truckearth.com before ordering.

Dispatch and tracking

The order confirmation identifies the accepted order details. Tracking, dealer collection details or delivery instructions are sent when the order is dispatched or ready.

Oversize products

Tonneau covers, canopies and other oversize equipment can require freight service, delivery appointments or location-specific charges. Any applicable charge must be presented before the order is accepted or separately approved by the customer.

Taxes, duties and address changes

Applicable taxes are calculated according to the checkout destination. For cross-border orders, import duties or local fees are shown where the selling arrangement allows; otherwise they are disclosed before the customer confirms the order. Contact support immediately if an address needs correction. Changes are not guaranteed after dispatch.